Shipping & Delivery
What is the estimated delivery time?
After your payment is authorised and verified, it can take up to 24 – 48 hours to process your order, excluding weekends and holidays. Purchases made after 9 am ACDT will not be shipped out until the next business day. If you order after 9 am ACDT on a Friday, your order will likely be shipped out on the following Monday. Please allow 24-48 hours for your tracking details to update.
DOMESTIC SHIPPING TIME
For all shipping across Australia, it will have an estimated delivery of 1-2 days.
INTERNATIONAL SHIPPING TIME
*See below for customs and import duties information
How much does shipping cost?
Standard shipping is always free! However, prior to confirming your order, you’ll be able to select expedited delivery options and review the prices for each option.
When will my order arrive?
We work to fulfil our orders as promptly as possible. Our warehouse begins processing your order within 1 to 2 days after it is submitted. Keep in mind that packages aren’t transported over weekends or local public holidays.
Aiverc will ship products ordered by you according to the delivery method you have chosen and to the address indicated in the Order Confirmation. Please note that our expected timeframes are estimates and can vary due to factors outside of Aiverc’s, and the courier’s, control. Aiverc shall not be responsible for any damages or costs resulting from any delays in delivery.
Unfortunately, due to shipping exemptions, if your country is not available in our checkout we are unable to ship there at this time.
We also cannot ship directly to APO/FPO, PO BOX or Parcel locker addresses. Since we cannot track packages after their arrival at these drop-off points, we are reluctant to make shipments that may be misdirected or lost.
Will I be able to track my order?
Yes! You will receive a tracking number once your order has been dispatched from our warehouse.
What if my watch gets damaged during delivery?
Please carefully examine your package as soon as it arrives. If any of your ordered products are damaged (whether visible or hidden) during transport, please report the damage to the carrier within 7 days. Transportation damage must also be reported to firstname.lastname@example.org within 7 days of receiving your order.
From where are orders shipped?
All of the orders are being shipped from Sydney, Australia.
Will I have to pay international taxes and duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
Aiverc cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
Customers that will place an order with an Australian delivery address, will not be subject to import duties as we will ship the products from our warehouse in Australia.
We do not make partial shipments which means that we will wait to ship until all the products you ordered are available. Unfortunately, we are not able to facilitate customers picking up their orders directly.