FAQ

HOW DO I PLACE AN ORDER?

Simply add the item you wish to purchase and add it to your shopping cart. Proceed to the checkout page, fill in your personal information, and enter your payment details.

HOW DO I ENTER A DISCOUNT CODE?

Look for the discount code space in the end of the checkout. The discount will immediately be reflected in your payment total.

Please note that we accept only one discount per order.

HOW DO I KNOW IF MY ORDER WENT THROUGH SUCCESSFULLY?

Once our warehouse processes your payment, we will send an order confirmation to the email address you provided when placing your order.

IS IT POSSIBLE TO CHANGE OR CANCEL MY ORDER?

Please contact our Customer Service as soon as possible. If your order hasn’t reached the fulfilment stage, it’s possible we may still be able to change or cancel it. However, often times we are unable to make these changes because we have your order packed and awaiting shipment within 24 hours of being placed.

WHAT PAYMENT METHODS CAN I USE?

Credit cards (Visa, MasterCard and American Express), which is processed via Stripe Inc., or PayPal are accepted.

WHY DIDN’T MY PAYMENT GO THROUGH?

Check to see if your billing address is different from your order’s shipping address. Stripe, our payment system, automatically blocks these transactions for your protection. In that case, we recommend you use another payment method.

WHAT SIZE STRAP WILL COME WITH MY TIMEPIECE?

All of our timepieces come with a default M size strap/bracelet, which is perfectly suitable for 14-22 cm wrist.
You can find more alternative options that varies both in pattern and colour directly in our Straps & Bracelets page.